SHIPPING DETAILS (USA Shipping)
Top Dawg Electronics ships out all orders the same day that the order is received, as long as the order is received by 2:00 PM CST on a business day. If the order comes in after 2:00 PM CST or on a holiday or weekend, the order will ship out the next business day.
You will receive an email with the shipping tracking number once the order has been shipped and picked up by shipping carrier.
- All orders of $35.00 or greater will receive FREE USPS/UPS Ground 1-5 Day Shipping and orders under $35.00 will have a $5.49 shipping cost for this USPS/UPS Ground 1-5 business day Shipping service.
- All orders are being shipped using USPS priority service or UPS Ground from Texas. Orders usually arrives in 1 - 5 business days (not a guarantee as we cannot control all aspects of the shipping process) depending upon where you are in the USA and how close you are to Texas.
- Top Dawg Electronics will ship most orders via USPS, however, if the cost of shipping is significantly higher, Top Dawg Electronics can ship using UPS.
- If you require UPS Ground, UPS 2 Day or UPS overnight, you can choose this shipping option upon checkout and pay the appropriate additional shipping cost.
COVID19/HOLIDAY SHIPPING UPDATE
- During the Holiday and during COVID19 Season, delays may occur in shipping times from USPS and UPS. Usually, all orders arrive in 1-4 business days from date of shipping, however, during the Holiday season from Nov 25 through Jan 1 and during COVID19 , USPS does have 1-2 day delays in shipping often. FalconEye cannot speed up this shipping time and we do not have any control on if your shipment will arrive on time or delayed by 1-2-3 days. We do our best and we ship out orders quickly, but during COVID19 and Holiday seasons, delays may occur.
- Rarely does USPS/UPS lose or damage shipments, however, during the holiday & Covid 19 season, this does occur more often.
SHIPPING DETAILS (Outside USA Shipping)
INTERNATIONAL SHIPPING INFORMATION (any shipments outside USA)
Top Dawg Electronics is based in Austin, TX, USA. Any FREE shipping promo or offer only applies to USA. Top Dawg Electronics Can ship to all other countries outside the USA, here is the information that you need to know if you are from a country outside the USA.
Top Dawg Electronics ships out all orders the same day that the order is received, as long as the order is received by 2:00 PM CST on a business day. If the order comes in after 2:00 PM CST or on a holiday or weekend, the order will ship out the next business day. You will receive an email with the shipping tracking number once the order has been shipped and picked up by shipping carrier.
International Shipping Important Information:
- Top Dawg Electronics ships to all countries, however, these countries have more specific shipping costs that are less expensive because we ship to these countries often:
- Canada, Mexico, England, Australia, New Zealand, Germany, France, Israel, Columbia & Spain
- There are 3 to 4 shipping services that we use, depending upon the weight and country that we are shipping to. See below to learn more about the various shipping services that we offer.
- All prices are USD
- To determine the shipping costs, please add the product to your cart, enter in shipping information and then you will be able to see the shipping services available to your specific address with the costs. If you do not want to move forward at this point, you can "x" out of the website or stop the order at this point and you are not committed at all.
- If you want to ask questions about the shipping service or cost, please email email@example.com
- Depending upon the shipping service that you choose, the shipping carrier will provide insurance of up to $100 for shipment, in case the shipment is lost or damaged during shipping from our location to yours. Top Dawg Electronics does not provide any additional shipping insurance other than what the carrier offers
- The amount of shipping time that is listed with the shipping service is the normal shipping time. Depending upon country and the situation, at times, it could take longer for your country's customs to review and release a package for delivery. Normally, most country's customs services release incoming shipments within 1-3 days, however, there are times when this could take longer. If this occurs, Top Dawg Electronics does not have any control on the speed at which your country's customs will review and release your shipment.
- The shipping cost you choose and pay for will cover the cost from door to door, meaning, that this shipment is scheduled to be delivered to yoru door. However, depending your country, there could be some import taxes that you will need to pay for your shipment to be released. Every country is different and has different taxes on importing products from the USA. Top Dawg Electronics is not responsible for any import taxes and it is the buyer's responsibility to research these possible taxes
- Depending upon the country and shipping service that USPS hands off this shipment to in your country, it may be required for you to be present to receive and sign for this shipment. Top Dawg Electronics cannot determine or control if the shipping company in your country can leave a shipment without a signature or requires a signature.
- Top Dawg Electronics offers a 100% 30 Day money back guarantee on all products sold, however, this 100% money back guarantee applies to the cost of the product, not the cost of the shipping. If you decide you want to return the product for a refund, it is the buyer's responsibility to cover the cost to ship the product back to Top Dawg Electronics and once we receive the product, we will refund the cost of the product, not the cost of shipping from our location to yours for your initial purchase. If Top Dawg Electronics made a mistake on the shipment and Top Dawg Electronics confirms this malfunction or mistake, Top Dawg Electronics will refund the cost of the product and the cost of the shipping from our location to yours.
Various International Shipping Services:
- First Class International USPS Shipping: This is the least expensive service and we can ship up to 4 lbs. Shipments via 1st Class international usually take 10-14 business days, but can take up to 25-30 business days. To learn more about this service, click HERE
- 6-10 Day Priority Mail International: This is the most popular shipping service. Shipments should arrive in 6-10 business days and we can ship up to 50 lbs. To learn more about this service, click HERE
- 3-5 Day Priority Mail Express International: This is the fastest shipping service offered by USPS and shipments usually arrive in 3-5 business days. To learn more about this shipping service, click HERE
- UPS Worldwide Expedited: This is a service offered by UPS and most shipments are delivered in 2-4 business days. To learn more about this shipping service, click HERE
Top Dawg Electronics does not add additional insurance and does not require signature on any shipments, unless request from customer. If customer requests insurance, there will be an additional insurance cost. If customer requests signature required, there could be an additional fee for this service.
For any missing items or mistakes that Top Dawg Electronics makes for shipments of products to customers, if applicable, Top Dawg Electronics must be notified within 3 business days from the date customer received shipment. If Top Dawg Electronics is notified after 3 business days, then Top Dawg Electronics is not responsible for any potential mistakes made by USPS, UPS, or Top Dawg Electronics.